You can contact our customer service team via email at support@scentrix.com or by filling out the contact form on our website. We aim to respond within 24 hours.

We ship all orders within two to three business days of receiving payment. However we aim to ship orders out as soon as possible.

For more info about please visit our shipping policy page

Tracking are available for orders shipped with the Insured option. You will receive a Shipment Confirmation email containing your tracking number(s), which will be active within 24 hours.

You can leave a review on the product page after your purchase. We appreciate your feedback!

You can order custom-designed air fresheners by visiting our custom orders page and submitting your design. Our team will review and create your unique air freshener.

Our Scentrix air fresheners are designed to keep your car smelling fresh and inviting. Follow these simple steps to get the best experience from your Scentrix air freshener:

Step 1: Unwrap Your Air Freshener

• Carefully remove your air freshener from its packaging. Avoid touching the scented surface directly to preserve the fragrance.

Step 2: Hang from the Rearview Mirror

• Use the attached string or elastic to hang the air freshener from your car’s rearview mirror. Ensure that it hangs freely and does not obstruct your view while driving.

Step 3: Adjust Fragrance Strength

• To control the intensity, partially peel back the protective cover to your preferred level.

Step 4: Enjoy the Fresh Scent

• Once placed, enjoy the fresh, long-lasting fragrance of your Scentrix air freshener.

Pro Tips for Best Results

• Avoid Direct Contact: Ensure the air freshener does not rest against any car surfaces to prevent staining or damage.
• Proper Storage: Keep unused air fresheners sealed in their original packaging and store in a cool, dry place away from direct sunlight.
• Must not come in contact with plastics or painted surfaces as damage will occur.
• Do not place air freshener where driver's visibility could be impaired. 

Safety Precautions

• Keep Away from Children and Pets: Air fresheners are not toys and should be kept out of reach of children and pets.
• Do Not Ingest: Never ingest any part of the air freshener.
• Avoid Eye Contact: If the air freshener comes into contact with your eyes, rinse thoroughly with water and seek medical advice if irritation occurs.
• This product contains parts that may pose a choking hazard.
• For adult use only. Product is not a toy.

If you have any further questions or need assistance, please contact our customer support at support@scentrix.com.au.

At Scentrix, we want to make your shopping experience even more rewarding with our Buy 2 Get 1 Free offer! Here’s everything you need to know about how it works:

How Does It Work?

• Add to Cart: Simply add any three air fresheners from our eligible collection to your cart. When you add three items, the price of the lowest-cost item will automatically be deducted at checkout.
• Automatic Discount: The discount is automatically applied at checkout, so no need to enter any discount codes. Just shop and enjoy the savings!
• Mix and Match: You’re free to mix and match from our eligible air fresheners, allowing you to choose the scents and designs you love the most.

Scentrix reserves the right to give you any air freshener for your 3rd one if you do not add it in your order.